Privacy Policy

1. Introduction

Palatial ("we," "our," or "us"), operated by Nostalgia for Infinity, LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our terminal-based bookstore or visit our website at palatial.press.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services:

2.1 Personal Information

When you place an order, we collect information necessary to fulfill your order and provide you with our services, including:

• Name
• Email address
• Shipping address
• Order history and preferences

2.2 Payment Information

All payment information is processed securely through Stripe, our payment processor. We do not store your complete credit card information on our servers. For more information on how Stripe handles your payment data, please refer to Stripe's privacy policy.

2.3 Terminal Session Data

When you use our terminal interface, we may collect:

• Commands entered (excluding sensitive information)
• Session duration and activity
• Technical data such as IP address, device type, and operating system

This information is used for security, troubleshooting, and improving our services. We do not record full terminal sessions or keyboard input beyond specific commands related to our service functionality.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Sending order confirmations and payment links
• Sending shipping updates and delivery notifications
• Improving and optimizing our terminal interface and website
• Sending occasional marketing communications about new books or features (you may opt out at any time)
• Preventing fraud and ensuring the security of our platform
• Complying with legal obligations

We will never share your email address with third parties for marketing purposes. Your email is solely used for order confirmation, payment links, customer assistance, and potentially internal email marketing from which you can opt out at any time.

4. Data Sharing and Disclosure

We may share your personal information with:

• Service providers who help us operate our business, such as Stripe for payment processing, SendGrid for email communications, and wholesale partners for order fulfillment
• Shipping carriers to deliver your orders
• Legal authorities when required by law or to protect our rights

All third-party service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

For terminal access, we use SSH encryption to secure your connection. For payments, we rely on Stripe's PCI-compliant systems to process and secure your payment information.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to file a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@palatial.press.

7. Cookies and Tracking

Our website uses minimal cookies that are necessary for the website to function properly. We do not use tracking cookies or third-party analytics services that track users across multiple sites.

For our terminal interface, we do not use cookies but may use session identifiers to maintain your session state while you browse our bookstore.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us at privacy@palatial.press.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Nostalgia for Infinity, LLC
privacy@palatial.press